30-Days Money Back Guarantee & Refund Policy
This guarantee applies to new hosting subscriptions only and NOT for
domain registrations or any other services (like Dedicated IP, SSL,
CPanel License etc). This guarantee applies to Shared Hosting,
Semi-Dedicated Hosting, VPS Hosting and Reseller Hosting only (and NOT
applicable to
Dedicated Servers). If you are
not fully satisfied with our hosting services, just request us for a
refund within the first 30 days of your hosting account activation.
We'll refund you 100% of your hosting subscription fees without asking
any question. However, this guarantee will be void if you breach any
of our
Terms of Service (like:
hosting a warez site, spamming etc.).
Refund Procedure: To request a refund under this guarantee, you
must explicitly contact us within the first 30 calendar days of your
new hosting subscription. To contact us, please
click
here and submit a new support ticket with category "Cancellation
& Refunds". We'll gladly refund you 100% of your hosting
subscription fees of your refund request and remove
your hosting account from our server. Please remember, it's YOUR
responsibility to download all your backup data before placing a refund
request.
Exclusion: If you received a FREE Domain Registration thru our
promotional offer and decide to cancel your hosting account within
first 30 days (as per our 30-days money back guarantee), we will deduct
the
price of
your domain registration from your total refund amount. You will
still own your domain & can keep using it until it's expiration
date. You can even renew your domain if you wish. If you are canceling
a VPS that have CPanel, the price of CPanel License will be deducted
from your refund. If your hosting accounts is suspended or terminated
due to policy violations, you will not be eligible for 30-days money
back guarantee.
Refund Policy After 30-Days
To cancel your account after 30-days of your new web hosting
subscription, please
click
here and submit a new support ticket with category "Cancellation
& Refunds". Within 24 hours of your request, you will receive a
pro-rated refund for the remainder of your subscription period. Please
note that only the web hosting fees are eligible for pro-rated refunds.
Other services (like domain registration, dedicated IP SSL etc) are not
eligible for any refund.
Exceptions
The following exceptions are applicable to this refund guarantee...
1) After 30-days of your order, you will be eligible for pro-rata
refund only (not a full refund).
2) Pro-rata refund will be issued if you have used more than 30% (or
10GB) of your total bandwidth, when requesting for refund. Pro-ration
will be applied to the amount of bandwidth you actually used when
requesting for a refund. We feel that 30% (or 10GB) of bandwidth is
good enough to test our services initially.
If you have any questions, please open a Helpdesk Ticket. Your messages
will get prompt attention from our Sales and Support team.
Cancellation & Refund Policy for Dedicated Servers
The following rules apply to cancellation / refund of Dedicated
Servers only:
1) You must request a cancellation BEFORE 15 days of your next
renewal date. Failure to request a cancellation before 15 days of
renewal, will attract next month's renewal amount to be paid.
2) No refund will be issued for the current billing cycle.
3) If you pre-paid for your dedicated server, we will refund your
future month's payments as long as you request a cancellation BEFORE 15
days of your next renewal date. Your pro-rata refund amount will start
from the beginning of next month's billing cycle.
